1. Who this policy covers
This policy describes how Fish, working under The Alchemy of Service, handles information connected with this website, inquiries, appointment scheduling, and related service communications. Services include Integrative Bodywork, embodied facilitation and workshops, private group and organizational experiences, and inquiries about emerging offerings and MIRTH: Mobile Infusion & Ritual Tea House.
Responsible business / legal operator: The Alchemy Of Service, LLC. Public service area: Los Angeles County, California. Privacy contact: [email protected].
2. Information you provide
- Contact and inquiry details: name, email address, optional phone number, preferred contact method, referral source, service interests, and the information you choose to include in an inquiry.
- Booking details: appointment type, duration, date, time, time zone, phone or video preference, and the service address needed for a house call. The private studio address is shared separately with booked clients.
- Communications and service administration: messages, scheduling changes, payment or refund status, and information needed to respond to requests and deliver an agreed service.
- Health or accessibility information you choose to share: bodywork may involve relevant intake information about comfort, accessibility, injuries, or other considerations. Please discuss these directly through an agreed intake process rather than placing sensitive details in the general website inquiry form.
- Payment information: payment providers handle payment credentials under their own policies. We use the payment confirmation and transaction information necessary to administer your booking. Do not send card numbers, bank credentials, or passwords through our inquiry form or email.
3. Website technology, cookies, and tracking
The website is hosted through the Faces of the Future / LeadConnector platform. Hosting, form, scheduling, and embedded service providers may process technical information such as IP address, browser or device information, visited pages, timestamps, and cookies needed to operate their services.
The Alchemy Of Service, LLC does not currently use optional analytics or advertising pixels and does not conduct cross-context behavioral advertising. The hosting, form, scheduling, email, and payment providers described below may process technical data needed for their services. California Do Not Track disclosures: We have not configured a separate website response to browser Do Not Track signals. We do not currently sell personal information or share it for cross-context behavioral advertising; a Global Privacy Control signal therefore has no current sale or advertising-sharing activity by The Alchemy Of Service, LLC to opt out of. Independent service providers may have their own cookie and privacy-signal practices.
You can manage cookies through your browser settings. Blocking some technologies may affect forms or scheduling. Third-party booking pages and sites may collect information under their own privacy policies.
4. How information is used
Information is used to answer inquiries; arrange, deliver, and administer services; coordinate availability and prevent scheduling conflicts; communicate appointment details; manage payments, refunds, and records; maintain website functionality and security; and meet applicable legal requirements.
Fish currently sends direct, personal, one-to-one email and SMS messages, including marketing communications. You may ask Fish to stop marketing messages or change your contact preferences at any time using the contact details in this policy. An inquiry, booking, or existing CRM record does not itself constitute an opt-in to a new marketing campaign. Before a new email or SMS marketing campaign is launched, we will seek affirmative opt-in for that channel and record that choice.
5. Providers and disclosures
Information relevant to a requested service may be processed by the following categories of providers:
- Website, customer records, forms, and scheduling: Faces of the Future / LeadConnector and the providers supporting those services.
- Client and intake records: Airtable, used to store and manage the private records described in this policy.
- Calendar, email, and video: Google services used for email, availability checks, calendar entries, and Google Meet. Scheduling information is used to coordinate appointments; private calendar event details are not displayed publicly by this website.
- Other booking systems: Little Engine and Cal.com when you use their booking links or manage existing appointments in those systems.
- Payments: the payment service used for your transaction, including Venmo, Zelle, or a booking platform’s payment provider when applicable.
- Professional or legal support: advisers, authorities, or other recipients where necessary to meet legal obligations, protect rights, or address fraud and security concerns.
For organizational events or collaborations, only information needed to coordinate the agreed experience should be shared with the relevant host or collaborator. Private client/intake records are not shared with event hosts, collaborators, or advertisers. Your inquiry is not permission to publish your name, photo, testimonial, or personal story.
The Alchemy Of Service, LLC does not currently sell or rent customer information or share it for cross-context behavioral advertising. Using service providers to handle requested bookings, email, payments, and related administration is described above and is separate from selling information or sharing it for advertising. If these practices change, we will update this policy and provide the notices, choices, and consent processes required for the new practices before implementing them.
6. Your choices and requests
Contact [email protected] to request access to, correction of, or deletion of information associated with you, to change communication preferences, stop marketing emails or texts, or to ask a privacy question. We may need enough information to verify that a request relates to your records. Please do not send government identification or unnecessary sensitive information in an initial request.
Where applicable law gives you additional privacy rights, including rights concerning sale or sharing, we will handle requests in accordance with that law. Some information may need to be retained for legitimate recordkeeping, legal obligations, or unresolved transactions. This policy does not assert that every privacy statute applies to this business.
Requests about data held independently by Cal.com, Little Engine, Google, Hume, or a payment provider may also need to be directed to that provider. Following a link to Hume does not submit a booking request to Fish.
7. Retention and security
Client and intake records are tracked and stored in a private, password-protected Airtable database and retained for up to one year after the most recent session, unless a longer period is required by applicable law. This period applies to those client/intake records; independent booking, email, calendar, and payment providers may maintain their own operational records and backups under their policies and legal obligations. Contact us to request access, correction, or deletion.
No online transmission or storage method can be guaranteed completely secure. Please use the agreed intake or payment process for sensitive information, and contact us promptly if you believe information has been sent to the wrong place.
8. Children, third-party services, and location
This website is directed to adults and is not designed to solicit personal information from children under 13. If you believe a child has submitted information, contact us so the matter can be addressed.
Service providers may process information outside your state or country under their own terms. Links to independent websites do not bring those websites under this policy.
9. Changes and contact
Updates will be posted on this page with a revised effective date. Material changes will be communicated as required by applicable law. Plans to explore analytics, advertising pixels, or larger marketing campaigns do not mean those tools are currently in use. Questions or requests: [email protected].